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Procedure to be performed
when you forget your password

If you have forgotten your password, enter your login ID, name, phone number, and e-mail address registered in your account and press the “Initialize” button. When the entered contents are confirmed, an initialized password is sent to the e-mail address registered to your account.

Login ID インフォメーション

Enter the ID (nine digits) of the issued account.

Name インフォメーション

Enter a two-byte or one-byte space between “Family name” and “First name.” e.g. When the family name is Koku and the first name is Taro, enter “Taro　KOKU” or ”Taro KOKU.”

Phone number インフォメーション

Enter a phone number with which we can contact the person in charge.

Country/Region

+

E-mail address インフォメーション

Enter an e-mail address with which we can contact the person in charge.

[Precautions]

The contents to be entered vary depending on whether the account you first opened is for an individual or a company/organization.
Enter them as follows.

<Individual>

  • - In the “Login ID” field, enter the login ID of the account of which you have forgotten the password. If you have forgotten your login ID, perform the login ID notification procedure before the password initialization procedure.
  • - In the “Name” field, enter “Family name” and “First name” with a one-byte space between them.
  • - In the “Phone number” field, enter the phone number without hyphen (-).
  • - In the “E-mail address” field, enter the e-mail address registered to the account. You cannot register a new e-mail address.

<Company/Organization>

  • - In the “Login ID” field, enter the login ID of the account of which you have forgotten the password. If you have forgotten your login ID, perform the login ID notification procedure before the password initialization procedure.
  • - In the “Name” field, enter “Family name” and “First name” of the person in charge with a one-byte space between them.
  • - In the “Phone number” field, enter the phone number of the person in charge without hyphen (-).
  • - In the “E-mail address” field, enter the e-mail address of the person in charge registered to the account. You cannot register a new e-mail address.
Initialize